Delivery & Returns
Returns & Refunds
If for any reason you are not satisfied with your DateCodeGenie purchase, you may return the device within 30 days. All returns require return preauthorization from Customer Service and are subject to an administrative fee of 20%. Original shipping charges are non-refundable.
All devices must be returned in original packaging and free of any damage or noticeable wear due to use. All products are subject to inspection upon receipt prior to the refund being processed.
For questions related to technical issues, call our support team at 800-774-0478.
DateCodeGenie labels are non-returnable after 90 days. All returns require return preauthorization from Customer Service and are subject to an administrative fee of 20%.
Orders for custom labels are non-cancelable once the order has been acknowledged. Custom labels are non-returnable unless expressly approved by Customer Service. All custom orders are subject to a -10%/+10% over/under run of original quantity ordered. See our terms and conditions for further details.
Replacement parts for the DateCodeGenie are non-returnable.
If you have any questions about returning any DateCodeGenie product, please contact Customer Service at firstname.lastname@example.org or 800-328-6508 option 4.